privacy statement

Comobi BV (BE 0746529420), located at Kruidenierstraat 3, 9000 Ghent, is a company offering convenient transport solutions to both individuals and companies. It is also responsible for the processing of personal data as reflected in this privacy statement.

Because Comobi attaches great importance to privacy, it wants to make clear in a clear manner why and how it processes its clients' and partners' data.

In addition, Comobi BV declares that it complies with Belgian and European legislation on data processing.

Personal data processed:

Comobi BV processes your personal data because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data we process:

• Contact details:
  • First and last name
  • Date of birth
  • Address details
  • Telephone number
  • Email address
• Payment details:
  • Bank account number
  • Invoices
  • Payments
• Data related to our service
  • Flight details
  • Positive/negative feedback

How personal data is used:

Comobi BV uses the data to offer reliable and comfortable rides. We also use the data to improve our services, offer support and enable communication between client and partners.

Combi BV processes your personal data for the following purposes:

Purpose of personal data:

• Delivery of our services.
• To be able to call or e-mail you if necessary to perform our services.
• Informing you about changes to our services.
• Enabling you to create an account.
• Handling your payment.

Sharing data with third parties

Comobi BV does not sell your data to third parties and only provides it if necessary to fulfil our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data.

Retention of data

Comobi BV retains your personal data no longer than strictly necessary to realise the purposes for which your data are collected, unless a legal provision provides for a different period. The retention period we provide for is a maximum of 7 years.

Cookies

Comobi BV uses only technical, functional and analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. They also allow us to optimise our website. You can refuse this by setting your internet browser so that it no longer stores cookies. In addition, you can also delete any information previously stored via your browser settings.

Automated decision-making

Comobi BV takes responsibility for automated processing operations on its website that may affect individuals. These are decisions made by computer programmes or systems, without any employee of Comobi BV taking any action, the persons concerned always retain the right to request personal intervention by e-mail (info@comobi.be). Consequently, the user himself always retains the possibility to make the final decision and Comobi BV cannot be held liable.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or object to the processing of your personal data by Comobi BV. You also have the right to data portability. This means that you can request us to send the personal data we hold on you to you or another organisation named by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to info@comobi.be.

Data security

Comobi BV takes the protection of your data seriously and takes appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at info@comobi.be. If you have any questions or concerns, please contact Comobi BV's Data Protection Officer, reachable at info@comobi.be. You can also contact the Data Protection Authority (www.privacycommission.be).